Privacy Policy

1. Information We Collect

We collect information you provide directly: name, email, and message content via our contact form. We also collect information automatically through cookies and analytics (see Cookie Policy). Third-party services (Google Maps, analytics) may collect additional data as described below.

2. How We Use Your Information

We use your contact information to respond to your enquiry. We use analytics data to understand site traffic and improve our content. We do not sell or share your personal data with third parties, except as required for service delivery (e.g., email hosting).

3. Legal Basis (GDPR Article 6)

Processing is based on: (a) Your consent (contact form checkbox), (b) Legitimate interest (analytics to improve our service), (c) Legal obligation (regulatory compliance).

4. Third-Party Services

Google Analytics: We use Google Analytics to track visitor behaviour. Data is anonymised and governed by Google's privacy policy.

Google Maps: Our contact page embeds Google Maps to show our office location. Google collects location data as per their privacy terms.

Google Ads Conversion Tracking: We use Google Ads conversion tracking (via Consent Mode v2) to measure campaign effectiveness. Only with your consent (marketing cookies).

5. Data Retention

Contact form submissions are retained for 12 months or until you request deletion. Analytics data is retained according to Google's policy (typically 26 months). Cookies are retained as per Cookie Policy.

6. Your Rights (GDPR)

You have the right to: access your data (Subject Access Request), correct inaccurate data, delete your data (Right to be Forgotten), restrict processing, data portability, and object to processing. To exercise these rights, contact us at info@ecofauna.world.

7. International Data Transfer

Some services (Google) transfer data internationally. We ensure such transfers comply with UK and EU standards through Standard Contractual Clauses or adequacy decisions.

8. Children's Privacy

Our site is not directed at children under 13. We do not knowingly collect data from children. If you believe a child has provided data, please contact us immediately.

9. Data Security

We implement reasonable security measures (HTTPS, secure hosting) to protect your data. However, no method is 100% secure. You are responsible for keeping your contact details confidential.

10. Policy Updates

We may update this policy. We will notify you of material changes. Your continued use of the site constitutes acceptance of the updated policy.

11. Contact Us

Data Controller: Ecofauna Ltd, 52 Long Acre, London, WC2E 9JF, United Kingdom

Email: info@ecofauna.world

Regulatory Authority: Information Commissioner's Office (ICO), UK